Delivery information


Reliable delivery by Canada Post


Orders are sent within Canada and United States via Canada Post or international carriers and incur delivery charge
We ship to Canada and United States via Canada Post or international carriers and this incurs delivery charges depending on your location. 

❉ For the Greater Montreal Area, we may use the services of local courier delivery companies or we may deliver in-person.
Exact shipping charges are determined during checkout based on your location, so in this way you will be aware of all costs. 

Free shipping

We know that everybody loves free shipping. 
❉ And we will love to take care of the shipping costs if you will spend over $60 CAD (for orders within Canada) and $100 CAD (for orders from United States).

Custom charges

Please verify in advance your destination’s customs regulations. 
Customs charges for the destination country are the customer’s responsibility if goods are purchased for delivery outside Canada. 
For more information on deliveries please contact us.

When we ship your order

All orders are fulfilled in the order they are received.
Orders placed by 8 pm are processed in the same day. Orders placed after this hour will be processed on the following day.
❉ If all items ordered are in-stock, we will ship your order the next day, at the latest.
Orders are delivered Monday - Sunday only between 9 am - 6 pm. If there is a stock availability issue we will contact you to inform you and will hold your order for up to 7 days unless you instruct us to do otherwise.
Your order should be with you usually within 3-4 working days after it is placed unless you contact us to let us know that you would like the order to be held for an out of stock item. 

Important

It is critically important that the full delivery address is entered correctly.
Couriers will not consider compensation for items lost unless the delivery address and postal code are 100% correct.
Health from Transylvania cannot be held responsible for items lost where an incorrect delivery address has been provided.
Also, please double check that you've entered your e-mail address correctly.
We will send important order information by e-mail.

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