❉ We ship all over Canada and United States via Canada Post or international carriers and this incurs delivery charges depending on your location.
❉ For the Greater Montreal Area, we may use the services of local courier delivery companies or we may deliver in-person.
❉ Exact shipping charges are determined during checkout based on your location, so in this way you will be aware of all costs.
❉ We know that everybody loves free shipping.
❉ And we will love to take care of the shipping costs if you will spend over $60 CAD (for orders within Canada) and $100 CAD (for orders from United States).
❉ If you are from the Greater Montreal, we offer FREE 24h contactless delivery 🚚📦 right to your door. Check here to check if your home is in the FREE delivery area.
❉ Please verify in advance your destination’s customs regulations.
❉ Customs charges for the destination country are the customer’s responsibility if goods are purchased for delivery outside Canada.
❉ For more information on deliveries please contact us.
When we ship your order
❉ All orders are fulfilled in the order they are received and are shipped in 24h.
❉ Orders placed by 8 pm are processed in the same day. Orders placed after this hour will be processed on the following day.
❉ If all items ordered are in-stock, we will ship your order the next day, at the latest.
❉ Orders are delivered Monday - Sunday only between 9 am - 6 pm. If there is a stock availability issue we will contact you to inform you and will hold your order for up to 7 days unless you instruct us to do otherwise.
❉ Your order should be with you usually within 3-4 working days after it is placed unless you contact us to let us know that you would like the order to be held for an out of stock item.
❉ It is critically important that the full delivery address is entered correctly.
❉ Couriers will not consider compensation for items lost unless the delivery address and postal code are 100% correct.
❉ Health from Transylvania Inc. cannot be held responsible for items lost where an incorrect delivery address has been provided.
❉ Also, please double check that you've entered your e-mail address correctly.
❉ We will send important order information by e-mail.